
Frequently Asked Questions
Everything you need to know about your order
How long does shipping take?
Orders are processed within 24 to 48 hours. Delivery usually takes 7 to 12 business days depending on your location. You will receive a tracking number by email as soon as your order ships.
Do you offer order tracking?
Yes. All orders come with full tracking. You can follow your package in real time through the tracking link sent to your email.
What is your return policy?
You can return your order within 30 days if you are not satisfied. The product must be in good condition and include all original accessories. Contact our support team and we will guide you step by step.
What if my item arrives damaged?
No worries. If your product arrives damaged or defective, we will send a replacement or issue a refund right away. Just send us a photo and your order number.
Do you offer free returns?
Returns are free for damaged or faulty items. For other returns, shipping costs may apply depending on your location.
Where do you ship from?
We ship from our international warehouse to ensure stock availability and fast delivery worldwide.
Can I cancel my order after placing it?
Yes, you can cancel your order within 12 hours after purchase. After this delay, the order may already be shipped.
How can I contact you?
You can reach our support team at any time at: support@molazo.com. We answer within 24 hours.
Still have questions? We're here to help!
Contact SupportEnjoy a 30 day money back guarantee!
We're so confident that you will love our product that we offer a 30 day money back guarantee. If you're not satisfied, you'll get a refund – no questions asked. It's either you take a step toward a cleaner lifestyle or get your money back.
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Orders shipped within 24-48 hours. Track your package every step.
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